Awful. Took my car to get it inspected, needed a new e-brake cable an O2 sensor. Fair.
DO NOT GO HERE FOR STATE INSPECTION! Not a big public reviewer, but this was the worst customer service experience I've ever had. I felt threatened, verbally abused, and patronized.
This guy throws a red “R” on the car, making it illegal to drive on the road. He rings me up $1400 for the repairs, said “you aren’t going to find anywhere cheaper for that work”, took my chances with the red sticker, brought it to another local mechanic. Same work done for $700, new sticker.
Two episodes with this guy throwing on an unnecessary red “R”. It seems his model is to trap customers into his services with that. Do not go here, huge rip off!
Extremely friendly and fast service!
I've never had any work done at Alan's but I've gotten inspection stickers there many times. I always get right in and out very quickly. No hassles or games and he's never tried to sell me anything extra or talk me into a repair I didn't need.
Got yelled at by an older white haired man, who, according to other reviewers, may be the owner. He took all his frustration out on me that the state inspection sticker system is down. He spoke with an angry tone of voice, which rose as I prepared to leave upon learning I would not be able to get a sticker today. He was adamant that I should leave my name and phone number so he could call once the system was up and running again. I did not feel comfortable doing so given his behavior. I said thank you, cordially let him know I'd be trying somewhere else later, but he followed me out of his office to my car yelling, "Don't walk away when I'm talking to you! Do you have any idea what it's like to turn away customers because of [the system being down]?" He blamed me, saying "It's your fault you didn't come in on Friday [before the system was down]." Calmly, I let him know I'm sure it's very frustrating, but it's not okay to take it out on a customer (which he definitely lost), and that he was being perceived to be very rude. He kept yelling, but I was too uncomfortable to stick around for anymore and got in my car and left. I will never take my car here for anything, ever.
He seems like a very angry man. I hope he can find peace someday for the deep anger and hurt in him that is evidently out of control and overflowing toward other people who have never done anything to him.
I went there for inspection sticker and everything was great! Very fast service and they talked to me very nice. I was there for 10 mins top!
He then did same thing with my mother’s car. All it needed was an O2 sensor. Red “R” again. Took the chance again with the red sticker, luckily got it to another local mechanic who, again, was able to do the work for almost half the price.
Alan S Auto is a US Car Repair based in Melrose, Massachusetts. Alan S Auto is located at 178 Tremont St, Melrose, MA 02176, USA.
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